We are a Government Owned Corporation that owns, develops, operates and maintains the high voltage electricity transmission network in Queensland. Our network extends 1,700 kilometres from Cairns to the New South Wales border, and comprises 15,345 circuit km of transmission lines and 147 substations.
Our purpose is to connect Queenslanders to a world-class energy future, providing electricity to more than five million Queenslanders and 253,000 businesses.
Powerlink is playing a central role in the energy transformation.
Through our unique central position in the power system, we are guiding the market to help influence the energy system of the future that effectively balances customer needs, while moving to a low carbon future comprising a diverse array of generation technologies, batteries and storage solutions, new grid technologies and demand management.
Our network provides the platform to enable the provision of these and many other energy services while maintaining a sharp focus on safety, affordability and reliability of supply for our customers.
Apart from connecting large generators to end-use customers through the distribution networks owned by Energex and Ergon Energy (part of the Energy Queensland Group) and Essential Energy (in northern New South Wales), we also directly provide electricity to large industrial customers such as rail companies, mines and mineral processing facilities.
As a Transmission Network Service Provider, we link to the National Electricity Market via the Queensland/NSW Interconnector transmission line. The majority of our network is regulated by the Australian Energy Regulator under the National Electricity Law and the National Electricity Rules.
Our Customer Service Charter
The charter outlines our customer service standards and responsibilities and provides a clear understanding of what to expect from us.