Powerlink has a strong focus on seeking feedback and insights from customers and stakeholders to ensure our business is delivering valued outcomes.

Queensland Household Energy Survey

Since 2009, Powerlink in conjunction with Ergon Energy and Energex, has run the Queensland Household Energy Survey. Thousands of households across Queensland are surveyed on their energy usage, appliance saturation and energy efficient behaviours. The feedback helps us plan the electricity transmission network and forecast energy usage now and into the future. Your feedback on how you use electricity is important to us.

The survey is conducted by an independent research partner - Colmar Brunton. We will publish the 2019 insights report in early 2020.

In 2018, almost 5,000 Queenslanders completed the Household Energy Survey – which is a record response rate for this annual survey. Find out what our customers told us last year in the below insights report.

Stakeholder perception survey

We conduct a biannual Stakeholder Perception Survey to track performance, inform decision-making processes, guide our engagement planning and provide insights into what matters most to our stakeholders.

In our latest survey, more than 95 interviews were undertaken for the survey across 11 stakeholder categories including landholders, environment and community groups, government, utilities, contractors and suppliers, industry associations, unions, advocacy groups, customers and regulators.

The survey measures our Social Licence to Operate, an internationally recognised standard that measures the level of acceptance or approval granted to Powerlink by its stakeholders. Powerlink’s rating improved in 2018, scoring 3.98 out of 5 which falls into the high approval band.

The Stakeholder Perception Survey summary of findings document provides an overview of the feedback received and how Powerlink is responding to improve our customer focus and further strengthen stakeholder relationships.