Powerlink is committed to genuine and timely stakeholder engagement that leads to improved decision-making and better outcomes for our stakeholders.

We recognise the importance of engaging with a diverse range of stakeholders including customers, landholders,  environmental groups, Traditional Owners, government agencies and industry bodies. 

We are committed to:

  • being honest and acting ethically and respectfully
  • sharing information on matters that are important to stakeholders
  • responding to stakeholders in an accurate and timely way
  • monitoring and reporting on our performance and matters of importance to stakeholders
  • proactively engaging with stakeholders.

The Energy Charter

We are working together with our industry counterparts from across the electricity and gas supply chain to develop a customer charter to that supports the shift to delivering energy in line with community and customer expectations. 

The goal of the charter is to encourage the energy industry to work together to deliver energy for a better Australia, and to clearly outline what good conduct for the energy industry looks like. This is also the first whole of sector initiative to address customer expectations.

The charter is in the early stages of development. Engagement on the framework and principles is already underway with consumer representatives and interested stakeholders. Visit www.theenergycharter.com.au for more information.

Customer research

Since 2009, Powerlink in conjunction with Ergon Energy and Energex, has run the Queensland Household Energy Survey. Thousands of households across Queensland are surveyed on their energy usage, appliance saturation and energy efficient behaviours. The feedback helps us plan the electricity transmission network and forecast energy usage now and into the future. More than 4,500 Queenslanders participated in the survey between November and December 2017.

Find out what our customers told us: