Powerlink is committed to genuine and timely stakeholder engagement that leads to improved decision-making and better outcomes for our stakeholders.

We recognise the importance of engaging with a diverse range of stakeholders including customers, landholders,  environmental groups, Traditional Owners, government agencies and industry bodies. 

We are committed to:

  • being honest and acting ethically and respectfully
  • sharing information on matters that are important to stakeholders
  • responding to stakeholders in an accurate and timely way
  • monitoring and reporting on our performance and matters of importance to stakeholders
  • proactively engaging with stakeholders.

Customer research

Since 2009, Powerlink in conjunction with Ergon Energy and Energex, has run the Queensland Household Energy Survey. Thousands of households across Queensland are surveyed on their energy usage, appliance saturation and energy efficient behaviours. The feedback helps us plan the electricity transmission network and forecast energy usage now and into the future. More than 4,500 Queenslanders participated in the survey between November and December 2017.

Find out what our customers told us: