In developing and maintaining Queensland’s high voltage electricity transmission network, we recognise the importance of engaging with a diverse range of stakeholders including consumers, customers, landholders, environmental groups, Traditional Owners, government agencies and industry bodies.
We are committed to:
Engaging early to increase the level of influence on decision making
Presenting information in a clear and accessible manner so that stakeholders can meaningfully participate and provide informed feedback
Providing a clear scope of engagement outlining which elements of operations and decision making stakeholders could influence
Genuinely consider feedback received and ensure it appropriately influenced decisions made
Demonstrate how engagement has improved decision making by regularly communicating with stakeholders about how their input has been considered.
To help us improve the effectiveness of how we listen, inform and interact with stakeholders, we have sought feedback from landholders, state and local governments, government agencies, customers and electricity consumers.
Using this feedback, we developed a suite of initiatives and engagement guidelines, and continue to focus on improving these as part of business as usual activities.
Since 2009, Powerlink in conjunction with Ergon Energy and Energex, has run the Queensland Household Energy Survey. Thousands of households across Queensland are surveyed on their energy usage, appliance saturation and energy efficient behaviours. The feedback helps us plan the electricity transmission network and forecast energy usage now and into the future. More than 4,500 Queenslanders participated in the survey between November and December 2017.
Find out what our customers told us:
Customer & Consumer Panel
This panel provides a face-to-face forum for our stakeholders to give their input and feedback about our decision making, processes and methodologies. It also provides us with another avenue to keep our stakeholders better informed about operational and strategic topics of relevance.