This statement outlines how Powerlink will collect, hold, use and disclose your personal information. It also describes the type of information we may collect. Personal information is information or an opinion from which an individual is identifiable or can be reasonably identified.

Powerlink is committed to protecting your privacy and this statement outlines how we collect personal information, why we collect it and how we use and disclose it. It also describes common types of information we may collect. 

We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Human Rights Act 2019 (Qld) and this statement is our commitment to keeping you informed about how we manage and protect your personal information and privacy. 

We collect personal information so we can provide products and services and perform the operations and functions of our business. Sometimes, the law requires us to collect it. Most of the personal information will be collected directly from you and may include your:

  • Name
  • Address
  • Place of work
  • Telephone number
  • Email address
  • Date of birth

We usually collect personal information directly from you via phone, written correspondence, including email or our website when you contact us or complete a form. We may collect information about you from a third party, including an agency or contractor, we deal with so we can provide our products and services to you or our customers.

We use your personal information in order to provide products and services related to our business which includes:

  • providing network access and authorisations
  • attending to network related events, including safety or emergency issues, maintenance and vegetation management
  • addressing any query or complaint you may raise
  • processing a job application where you have applied to work for Powerlink
  • communicating with you about our business
  • performing internal administration activities
  • preventing or investigating any actual or suspected fraud, unlawful activity or misconduct
  • complying with the law including using your personal information where we are required or permitted to do so.

Powerlink carries out its business with the assistance of contractors, agents and suppliers. We may disclose information to third parties to allow them to undertake services on our behalf.

We protect information using a range of security measures and procedures to prevent loss, modification, unauthorised access and misuse. In some situations, we may disclose personal information to third parties who store data overseas. Before doing so, we take reasonable steps to ensure the overseas recipient complies with the Australian Privacy Principles.

A cookie is a small file that may be sent to your computer when you visit our website. We may use cookies to help manage information preferences of visitors to our website. The cookies we use do not store any personal data or otherwise collect personally identifiable information.

You can access personal information we hold about you by contacting us. If your contact details change or you believe any information we hold is inaccurate, incomplete or out of date, please contact us immediately on 1800 635 369 so we can promptly update it.
If we are not able to provide you with access, we will advise you of the reasons and attempt to help you find other ways to access information.

You can make a privacy related complaint by contacting the Powerlink Privacy Officer at [email protected]. If you are not satisfied with our response, you may also complain to the Office of the Australian Information Commissioner who is an impartial third party. They can be contacted on 1300 363 992 or by email at [email protected].