This panel provides a face-to-face forum for our stakeholders to give their input and feedback about our decision making, processes and methodologies.

It also provides us with another avenue to keep our stakeholders better informed about operational and strategic topics of relevance.

We publish information in connection with our customer panel on our website, for information purposes only. While we make every effort to make sure the information regarding our customer panel is informative, this information may reflect works in progress and may be updated or amended from time to time. You should not rely on the information as a substitute for obtaining your own detailed independent advice. The information does not constitute legal, regulatory or business advice, and we do not guarantee its accuracy, suitability, fitness for purpose, reliability or completeness.

Information regarding our customer panel may include the views or recommendations of third parties and does not necessarily reflect the views of Powerlink Queensland or indicate a commitment by us to a particular course of action.

Customer Panel Terms of Reference

Powerlink convenes working groups from time to time on specific work areas.

PTI Expert Panel

Status: current

The Priority Transmission Investment (PTI) Expert Panel formed from the foundations and outcomes of the PTI Working Group. The purpose of the panel is to provide customer-focus / expertise into the processes of the Queensland government’s PTI Framework.

PTI Working Group

Status: completed

In July 2023 a PTI working group was established from interested members of our Customer Panel. With customer, Department of Energy and Climate (DEC) and Powerlink representatives. The outcomes from this working group include PTI engagement principles, identification of engagement audiences, an engagement scope table and an engagement approach. Interested members of the working group will continue to support, evolving into a PTI Panel.

Asset Reinvestment Review

Status: completed

Powerlink undertook a review of its asset reinvestment approach and criteria to ensure consistency with sound asset management and risk-based decision frameworks. The review was an opportunity for continuous improvement to deliver further benefits for customers.

The Asset Reinvestment Review Working Group consisting of three members of our Customer Panel, customer advocates, the AER and Powerlink subject matter experts.

The purpose of the group is to consider key aspects of our Asset Reinvestment approach and develop a report with potential recommendations for implementation.

Asset Reinvestment Review Terms of Reference

As part of the Revenue Determination process for 2023-27, we formed a Revenue Proposal Reference Group involving five members of our existing Customer Panel.

The purpose of this group was for us to engage in more detail, and more regularly, than with the larger existing Customer Panel. The group considered key aspects of the Revenue Proposal in detail and provided customer input to Powerlink's Revenue Proposal development.

DATE

7 Mar 2024

Customer Panel

Powerlink Customer Panel members convened on 7 March for their first meeting of 2024. New panel members from Energy Queensland, St Vincent de Paul, the Queensland Farmers Federation and Queensland Renewable Energy Council (QREC) were welcomed alongside returning members.

Key topics covered included system strength unit pricing rule change, initial considerations in preparation for Powerlink’s next revenue determination, priority transmission investment (PTI) framework and REZ framework and roadmap.

DATE

21 Sep 2023

Customer Panel

The meeting discussed updates on Powerlink's operating and capital expenditure performance, initiatives to optimise procurement and IT functions, and the challenges faced due to supply chain shortages. A presentation was also given by Uniting, a community organisation supported by Powerlink, which highlighted the types of support and challenges faced by Queensland households in energy stress.

DATE

10 Jul 2023

PTI Expert Panel

Priority Transmission Investment

A new investment test pathway is proposed for the ‘priority transmission investments’ to support the outcomes of the QEJP. These investments may not readily meet the efficient need and timing under a RIT-T due to the interconnected nature of the suite of works, and may also include benefits that are not explicitly allowed within the RIT-T.

The Qld Government has published a draft Renewable Transformation Bill detailing the high-level architecture of a new PTI process, but the scope and nature of engagement and information provision in this process is not fully prescribed.

A customer panel sub-group has been formed to support Powerlink in its development of a Supergrid Strategy Priority Transmission Investment (PTI) engagement model. The sub-group includes all those members of the panel who expressed interest in participating in the working group, including a proxy representative from the Department of Energy and Public Works.

DATE

30 May 2023

Working Group

Asset Reinvestment Review Working Group 

Powerlink undertook a review of its asset reinvestment approach and criteria to ensure consistency with sound asset management and risk-based decision frameworks.

The Asset Reinvestment Review Working Group consisted of three members of our Customer Panel, customer advocates, the AER and Powerlink subject matter experts.

The purpose of the group was to consider key aspects of our Asset Reinvestment approach and develop a report with potential recommendations for implementation.