This panel provides a face-to-face forum for our stakeholders to give their input and feedback about our decision making, processes and methodologies.

It also provides us with another avenue to keep our stakeholders better informed about operational and strategic topics of relevance.

We publish information in connection with our customer panel on our website, for information purposes only. While we make every effort to make sure the information regarding our customer panel is informative, this information may reflect works in progress and may be updated or amended from time to time. You should not rely on the information as a substitute for obtaining your own detailed independent advice. The information does not constitute legal, regulatory or business advice, and we do not guarantee its accuracy, suitability, fitness for purpose, reliability or completeness.

Information regarding our customer panel may include the views or recommendations of third parties and does not necessarily reflect the views of Powerlink Queensland or indicate a commitment by us to a particular course of action.

Customer Panel Terms of Reference

Reference Group

As part of the 2027-32 Revenue Determination process, we’ve formed a Revenue Proposal Reference Group with members of our Customer Panel.

This smaller group enables deeper, more frequent engagement to provide detailed customer input into Powerlink’s Revenue Proposal.

Revenue Proposal Reference Group Terms of Reference

DATE

8 Oct 2026

Customer Panel

 

As part of Powerlink Queensland's annual accountability commitments under The Energy Charter, members participated in a fireside chat with Chief Executive Dr Seán Mc Goldrick on Powerlink's customer and community performance, learnings and future priorities, and received Powerlink's annual update on regulated financial performance. Members also took part in a workshop to review Powerlink's new approach to disclosing customer and community performance and help shape the framework for evaluating future disclosures. The meeting also included updates on the Uniting Energy Support Program, the Central Queensland program, and the 2027–32 revenue determination process.
Resources
Meeting Minutes Presentation RIT-T Update
DATE

19 Aug 2026

Reference Group


Revenue Proposal Reference Group Meeting 16 - 19 August 2026 - 2027-32 Revenue Proposal.
Resources
Presentation Notes
DATE

16 Jul 2026

Customer Panel


Members were introduced to Powerlink Queensland’s new Chief Executive, Dr Seán Mc Goldrick, and received updates on major investment activities in Central Queensland, including the Gladstone Project, system strength requirements, and preparations for a contingent project application for four synchronous condensers. Members also received a report back on how their feedback had influenced the design of the upcoming Central Queensland Transmission Network Forum and participated in a customer-led discussion on opportunities and barriers associated with flexible load services. The discussion explored how greater flexibility from transmission-connected customers could potentially reduce future network investment needs and improve network utilisation, while recognising the practical, commercial, and regulatory considerations that would need to be addressed. Members also received an update on the 2027–32 Revenue Proposal and upcoming engagement activities.
Resources
Meeting Minutes Presentation Customer Panel Briefing Note - Incentivising flexibility from transmission connected loads Customer Panel RIT-T Update - June 2026
DATE

16 Jul 2026

Reference Group


Revenue Proposal Reference Group Meeting 15 - 16 July 2026 - 2027-32 Revenue Proposal
Resources
Presentation Meeting Minutes
DATE

7 May 2026

Reference Group


Revenue Proposal Reference Group Meeting 14 - May 2026 - 2027-32 Revenue Proposal
Resources
Presentation Meeting Minutes

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