At Powerlink, we understand that our success is not only measured by the value we deliver, but how we deliver this value. That is why corporate social responsibility is an important part of our business.

Our mission is to enrich lifestyles and power economic growth through electricity transmission and associated solutions. Our vision is for Powerlink to be innovative and customer focused with a stronger business and reputation. In alignment with this, we have signed on to a number of customer charters that highlight our commitment to keeping customers front and centre in our decision-making.

Customer Service Charter

Our Customer Service Charter outlines our customer service standards and responsibilities and provides a clear understanding of what to expect from us.

Powerlink’s promise is to deliver safe, cost-effective and reliable transmission services in the long-term interests of our customers. Our transmission services play a key role in driving economic growth and enriching lifestyles. 

We understand that our customers will play a key role in how our network continues to evolve as we move towards a lower carbon future and provide greater choice in how energy is used and accessed. We are committed to providing excellent customer service and interacting with customers in a respectful and transparent manner. 

Read our Customer Service Charter below:

The Energy Charter

We are working together with our industry counterparts from across the electricity and gas supply chain to develop a customer charter to that supports the shift to delivering energy in line with community and customer expectations. 


The goal of the charter is to encourage the energy industry to work together to deliver energy for a better Australia, and to clearly outline what good conduct for the energy industry looks like. This is also the first whole of sector initiative to address customer expectations.

The charter principles and accountability framework is open for public consultation from 19 September – 17 October 2018. We encourage interested stakeholders to have their say on the draft principles during the consultation period. Visit for more information.

Best Practice Charter for Renewable Energy Developments

Powerlink Queensland is a founding signatory of the Clean Energy Council’s Best Practice Charter for Renewable Energy Developments.

The charter reflects our commitment to advance and develop projects in a socially responsible way. It demonstrates our commitment to engaging respectfully with the communities in which we plan and operate projects, being sensitive to environmental and cultural values, and making a positive contribution to the regions in which we operate.

Visit for more information.

Safety, community and environmental commitments

We are committed to operating a safe, reliable and cost effective network.  We uphold responsible environmental management, open communication and consultation on projects, and want to empower our people to make Powerlink a great place to work.

More information on safety and our community and environmental engagement programs can be found in the links below.