Enrich lifestyles and power economic growth through electricity transmission and associated solutions.
We enrich lifestyles of over four million Queenslanders through delivering an essential electricity service.
In powering economic growth, we play a critical part in delivering a steady and reliable source of electricity to develop and expand industry.
We aren’t just about electricity transmission. Powerlink offers a number of associated solutions including; consulting services, oil and insulation testing, construction management and more.
To be innovative and customer focused with a stronger business and reputation.
We are continually adapting our business operations to meet our customers' changing needs and always seek different and more innovative solutions.
Our customer focus is a key priority in the way we operate. We have signed on to a number of customer charters that highlight our commitment to keeping customers front and centre in our decision-making.
Our reputation and social licence to operate sets us up to be a stronger business, attracting the right people to help us drive innovation.
Our values guide our decision-making and strengthen the way we deliver safe, cost-effective and reliable transmission services to almost five million Queenslanders and 236,000 businesses.
Here at Powerlink, we have four core values: accountability, customer, teamwork and safety.
We have signed onto a number of business and industry charters that support our commitment to deliver better outcomes for our customers.
Customer Service Charter
Our Customer Service Charter outlines our customer service standards and responsibilities and provides a clear understanding of what to expect from us.
We understand that our customers play a key role in how our network continues to evolve as we move towards a lower carbon future and provide greater choice in how energy is used and accessed. We are committed to providing excellent customer service and interacting with customers in a respectful and transparent way.
The Energy Charter
Together with our industry counterparts from across the electricity and gas supply chain we have committed to The Energy Charter.
This is the first cross-sector energy industry framework focused on better customer outcomes - delivering a more affordable, reliable and sustainable energy system for all Australians.
Each of the signatories to The Energy Charter publicly release their Energy Charter Disclosure Statements to report on their progress against five key principles.
The disclosures then go through an Independent Accountability Panel process. This is an independent process with many points of feedback and review which provide directions and advice to individual businesses.
The panel's findings will set the baseline for ongoing change and improvement, and it will be up to each signatory business to turn their recommendations and findings into action.
For more information:
- Powerlink's latest Energy Charter Disclosure Statement
Best Practice Charter for Renewable Energy Developments
We are a founding signatory of the Clean Energy Council’s Best Practice Charter for Renewable Energy Developments. The charter reflects our commitment to advance and develop projects in a socially responsible way. It demonstrates our commitment to engaging respectfully with the communities in which we plan and operate projects, being sensitive to environmental and cultural values, and making a positive contribution to the regions in which we operate.
Visit www.cleanenergycouncil.org.au/charter for more information.
Safety, Community and Environmental Commitments
We are committed to operating a safe, reliable and cost effective network. We uphold responsible environmental management, open communication and consultation on projects, and want to empower our people to make Powerlink a great place to work.
More information on safety and our community and environmental engagement programs can be found in the links below.
We manage our day-to-day operations in ways that are environmentally, socially and economically sustainable, by incorporating these key aspects into our fundamental business processes and procedures. Through our Environmental Management System, we develop asset-specific plans for activities that may have an environmental impact and continuously monitor our construction and maintenance activities.