This panel provides a face-to-face forum for our stakeholders to give their input and feedback about our decision making, processes and methodologies.

It also provides us with another avenue to keep our stakeholders better informed about operational and strategic topics of relevance.

We publish information in connection with our customer panel on our website, for information purposes only. While we make every effort to make sure the information regarding our customer panel is informative, this information may reflect works in progress and may be updated or amended from time to time. You should not rely on the information as a substitute for obtaining your own detailed independent advice. The information does not constitute legal, regulatory or business advice, and we do not guarantee its accuracy, suitability, fitness for purpose, reliability or completeness.

Information regarding our customer panel may include the views or recommendations of third parties and does not necessarily reflect the views of Powerlink Queensland or indicate a commitment by us to a particular course of action.

Customer Panel Terms of Reference

Working Group

Asset Reinvestment Review

Powerlink is undertaking a review of its asset reinvestment approach and criteria to ensure consistency with sound asset management and risk-based decision frameworks. The review is an opportunity for continuous improvement to deliver further benefits for customers.

We have established the Asset Reinvestment Review Working Group consisting of three members of our Customer Panel, customer advocates, the AER and Powerlink subject matter experts.

The purpose of the group is to consider key aspects of our Asset Reinvestment approach and develop a report with potential recommendations for implementation.

Asset Reinvestment Review Terms of Reference

Reference Group

As part of the 2027-32 Revenue Determination process, we’ve formed a Revenue Proposal Reference Group with members of our Customer Panel.

This smaller group enables deeper, more frequent engagement to provide detailed customer input into Powerlink’s Revenue Proposal.

Revenue Proposal Reference Group Terms of Reference

DATE

30 May 2024

Customer Panel

The Customer Panel meeting on 30 May 2024 included discussion on aspects of the energy transition, including some prevalent challenges such as hyperinflation and supply chain lead times. The meeting also covered several key initiatives, including the Queensland Renewable Energy Zones (REZ) framework, the 2028-32 revenue determination process, and Powerlink's commitments under the Energy Charter. An update on the annual 2024/25 transmission pricing was provided. There was also an announcement that the QFF Energy Engagement and Education Advisor has been recruited starting 1 July.
Presentation Meeting record and agenda
DATE

7 Mar 2024

Customer Panel

Powerlink Customer Panel members convened on 7 March for their first meeting of 2024. New panel members from Energy Queensland, St Vincent de Paul, the Queensland Farmers Federation and Queensland Renewable Energy Council (QREC) were welcomed alongside returning members.

Key topics covered included system strength unit pricing rule change, initial considerations in preparation for Powerlink’s next revenue determination, priority transmission investment (PTI) framework and REZ framework and roadmap.
Presentation Meeting record and agenda
DATE

21 Sep 2023

Customer Panel

The meeting discussed updates on Powerlink's operating and capital expenditure performance, initiatives to optimise procurement and IT functions, and the challenges faced due to supply chain shortages. A presentation was also given by Uniting, a community organisation supported by Powerlink, which highlighted the types of support and challenges faced by Queensland households in energy stress.
Presentation Meeting record and agenda
DATE

10 Jul 2023

PTI Expert Panel

Priority Transmission Investment

A new investment test pathway is proposed for the ‘priority transmission investments’ to support the outcomes of the QEJP. These investments may not readily meet the efficient need and timing under a RIT-T due to the interconnected nature of the suite of works, and may also include benefits that are not explicitly allowed within the RIT-T.

The Qld Government has published a draft Renewable Transformation Bill detailing the high-level architecture of a new PTI process, but the scope and nature of engagement and information provision in this process is not fully prescribed.

A customer panel sub-group has been formed to support Powerlink in its development of a Supergrid Strategy Priority Transmission Investment (PTI) engagement model. The sub-group includes all those members of the panel who expressed interest in participating in the working group, including a proxy representative from the Department of Energy and Public Works.
Presentation Minutes
DATE

8 Jun 2023

Customer Panel
Department of Energy and Public Works Presentation Presentation

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