Powerlink is working together with its industry counterparts from across the electricity and gas supply chain to develop a customer charter that supports the shift to delivering energy in line with community and customer expectations.
The goal of the charter is to encourage the industry to work together to deliver energy for a better Australia, and to clearly outline what good conduct for the energy industry looks like.
This is the first whole of sector initiative to address customer expectations around delivering a secure, clean and affordable energy system.
The charter is in the early stages of development with engagement on the framework and principles already underway with consumer representatives and other interested stakeholders.
A public consultation process will take place in September 2018. Visit www.theenergycharter.com.au for more information.
