At Powerlink, safety is essential – for our employees, contractors and the community.

Our team has been responding to the COVID-19 (novel coronavirus) crisis as it has been evolving. Our response planning is aimed at ensuring we maintain a secure and reliable transmission supply for more than four million Queenslanders who we know are relying on us. 

Our team has plans in place to ensure essential workers are available to maintain critical operational and business functions and we will respond as we always do. 

Be assured we have no immediate concerns about impacts to power supply or our transmission network from COVID-19. 

We are working with government and our energy industry colleagues to implement support measures for our customers and communities. 

Read more about what we are doing to help during this difficult time: 

Powerlink Customer Response to COVID-19 - graphic

 

Our laboratory services are currently not impacted. We have implemented appropriate new procedures for our staff and adjusted the day to day management of the laboratory as required. 

As a precaution we request that any deliveries made in person are placed on the trolley provided adjacent to the laboratory door. Please also call ahead if you require replacement oil sample kits.  This will help reduce waiting time. If you need to speak to a laboratory staff member please adhere to social distancing recommendations.

While we are disappointed to be postponing certain engagement activities and other work-related events, our priority is the health and wellbeing of our people, customers and communities. 

The focus to date is on prudent avoidance activities to ensure people’s safety and manage any potential impacts to the operation of the transmission network. 

Powerlink’s actions are consistent with Australian and Queensland authorities as well as advice from the World Health Organisation (WHO) and Powerlink’s Chief Medical Advisor.

The Queensland Government has announced a range of relief options and schemes to support electricity customers

The Australian Government is also working with state and territory governments, industry and stakeholders to implement support measures. Read how the energy sector is responding to the novel coronavirus for Australian businesses and households. 

The Energy Charter logo

 

The COVID-19 pandemic has significantly impacted our customers and the communities in which we operate.

As a signatory to The Energy Charter and aligned with one of our Corporate Values of Customer, we are undertaking a range of activities to help our customers and local communities during this time.

PROPERTY SEARCH SERVICES

Powerlink’s Network Property Services are currently not impacted.  Our Business Continuity Plan is in place to continue to receive and conduct property search services for our customers.

Please continue submitting your property searches via our property search page, and these will continue to be processed within two business days of receipt. If you need to speak with a member of our team please email [email protected] during this time.

SITE ACCESS

We have implemented restricted visitor access to our sites. We ask that you liaise with your contact to organise alternative arrangements to meet.