Our response to the COVID-19 (novel coronavirus) crisis aims at ensuring we maintain a secure and reliable transmission supply for more than four million Queenslanders who we know are relying on us.
Our team has plans in place to ensure essential workers are available to maintain critical operational and business functions and we will respond as we always do.
Be assured we have no immediate concerns about impacts to power supply or our transmission network from COVID-19.
HOW ARE WE SUPPORTING OUR CUSTOMERS AND COMMUNITIES?
We are working with government and our energy industry colleagues to implement support measures for our customers and communities.
Read more about what we are doing to help during this difficult time:
OIL TESTING AND LABORATORY SERVICES
Our laboratory services are currently not impacted. We have implemented appropriate new procedures for our staff and adjusted the day to day management of the laboratory as required.
As a precaution we request that any deliveries made in person are placed on the trolley provided adjacent to the laboratory door. Please also call ahead if you require replacement oil sample kits. This will help reduce waiting time. If you need to speak to a laboratory staff member please adhere to social distancing recommendations.
PROPERTY SEARCH SERVICES
Powerlink’s Network Property Services are currently not impacted. Our Business Continuity Plan is in place to continue to receive and conduct property search services for our customers.
Please continue submitting your property searches via our property search page, and these will continue to be processed within two business days of receipt. If you need to speak with a member of our team please email [email protected] during this time.
The Queensland Government has a range of relief options and schemes to support electricity customers.
The Australian Government is also working with state and territory governments, industry and stakeholders to implement support measures. Read how the energy sector is responding to the novel coronavirus for Australian businesses and households.