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Australia's most comprehensive study of household energy use launches today.

Since 2009, Powerlink in conjunction with Ergon Energy and Energex (part of the Energy Queensland group), have asked thousands of Queenslanders to give their views on their energy usage, appliance usage and energy efficient behaviours as part of the Queensland Household Energy Survey (QHES).

Powerlink Interim Chief Executive Kevin Kehl said the annual survey helped Queensland’s energy businesses better understand customer and community needs, and get insight into what they expect to see in the future.

"These insights in emerging technologies of storage and energy management systems help our energy businesses to deliver better solutions for customers and local communities," Mr Kehl said.

"This year’s survey will provide a valuable snapshot of energy demands with the rise of renewable energy in a period of rapid change and assist with electricity network planning in the short and long term.

"This customer feedback helps us better plan the electricity transmission network and ensure the services we provide continue to meet our customer needs now and in the future."

Acting Energy Queensland CEO Peter Scott, said last year’s survey showed Queensland continued to be ahead of the game in embracing the latest energy efficiency technology. 

"Last year we had a record response of almost 5,000 Queenslanders completing the survey and the majority of Queenslanders were also seeking to lower their energy costs. But many didn’t know which tariff they use and there was a widespread interest in having a digital meter installed," Mr Scott said.

"We need as many people as possible to complete this year’s survey for us to ensure that we plan our networks for the future, and deliver balanced outcomes for our customers, communities and other key stakeholders."

The survey will take approximately 20 minutes and will be conducted by research firm Colmar Brunton on behalf of Powerlink and Energy Queensland. Participants in this year’s survey can take part by logging onto and will also have the chance to win one of ten $100 EFTPOS cards.

The 2019 Queensland Household Energy Survey will run until Wednesday 11 December 2019.

Visit our Customer research page for more information.

20 Nov 2019