Powerlink's performance
This page outlines how Powerlink is performing against our commitments to our energy proponents and industrial energy use customers who are connected directly into our transmission network. It also draws on research, operational data and case studies to show what we are hearing, learning and how this is influencing our decisions.
Powerlink's energy proponent and industrial energy use customers rely on Powerlink to support a range of operational and investment decisions. These customers interact with Powerlink across network planning and investment, connections, project delivery, and ongoing operations.
The measures below reflect how these customers assess Powerlink’s performance in providing clear signals, reliable access and predictable outcomes.
ABOUT OUR ENERGY PROPONENTS AND INDUSTRIAL ENERGY USERS
- ~25% of Queensland’s transmission‑delivered energy is used by industrial loads directly connected to the transmission network.
- ~75% of transmission‑delivered demand during low demand days comes from directly connected industrial loads.
- From mid-2027, Powerlink will report against connections related targets, a commitment of the Queensland Government’s Energy Roadmap.
OUR PROGRESS
| Customer trust | Satisfaction | Safety of operations |
|---|---|---|
| 6.82 out of 10 (↑2%) | 6.19 out of 10 (↓2%) | 7.66 out of 10 (↑8%) |
| Directly connected customer view of Powerlink’s trustworthiness. | Directly connected customer view of overall satisfaction with Powerlink. | Directly connected customer perception of how well Powerlink operates and manages safety risks. |
Results compare FY25/26 (current year) performance with FY24/25 (previous year) unless otherwise indicated. Note: FY24/25 had a low sample size.
WHAT WE'RE HEARING
- Reliability and predictability – industrial customers place strong importance on outage certainty, delivery timelines and pricing predictability.
- Early visibility – industrial customers value earlier insight into potential network changes, upgrades and costs when future planning.
- Forward looking information – energy proponents value early insight into future network capacity, constraints, costs and timelines when assessing investment opportunities.
- Transparency – energy proponents place importance on visibility of connection queues and curtailment risks, even where information is indicative.
Source: Powerlink’s 2025 Transmission Network Forum (interactive session), 2025 Commercial & Industrial (C&I) Energy User Survey (Revenue Reset)
HIGHLIGHTS
Click on the box below to expand and learn more.
The Queensland Government has introduced a new Connections Guarantee to track how Powerlink is connecting large-scale generation, storage and loads to the transmission network.
The Connections Guarantee is a key commitment under the Queensland Energy Roadmap and will see Powerlink report annually against clear performance targets:
- Response to connection enquiry: we aim to process 100 per cent of connection enquiry responses within the timeframes set by the National Electricity Rules.
- Response to performance standard package: we aim to assess and respond to 75 per cent of performance standard package submissions within 30 business days.
- Negotiation of access standards: we aim to assess proposed negotiated access standards within 30 business days of receiving.
- Connection delivery: we will report on the percentage of connections delivered on-time under executed connection agreements, with a target of 90 per cent.
Treasurer and Minister for Energy David Janetzki said the Connections Guarantee “strengthen transparency and accountability for electricity connections, with a clear focus on improving timeframes and supporting housing delivery and economic activity across Queensland.
Importantly, the initiative does not change the technical or regulatory requirements that projects must satisfy. Instead, it focuses on improving coordination, information sharing and early identification of potential issues across government agencies, transmission businesses and market participants.
What is the connections process?
The network connection process generally involves three stages:
- Connection enquiry
- Connection application
- Offer to connect
Our goal is to work collaboratively with proponents to minimise the cost and time involved in the connection process.
Read more on the Connections Guarantee page.