Powerlink is to committed to making functions and operations documents publicly available in accordance with the Right to Information Act 2009 and Information Privacy Act 2009.

Our services

Powerlink is a Transmission Network Service Provider (TNSP) under the National Electricity Market (NEM) arrangements. Further details are available on the corporate profile page. Powerlink’s core business is the transmission of electricity, but we also provide a limited range of associated services including:

Our finances

Audited financial statements are included in our Annual Reports. Requests for information on the financial statements should be sent in writing to:

Chief Financial Officer
PO Box 1193 Virginia
Queensland Australia 4014

Procurement processes

We are guided by the fundamental principles of the Queensland Procurement Policy (QPP), a Queensland Government policy. The purpose of the QPP is to deliver excellence in procurement outcomes for Queenslanders. The policy and processes contained in our Procurement Standard flow from six guiding principles.

Primary principle

  • We drive value for money in our procurement

Supporting principles

  • We work together across agency boundaries to achieve savings and benefits

  • We are leaders in procurement practice – we understand our needs, the market, our suppliers and have the capability to deliver better outcomes

  • We use our procurement to advance the government’s economic, environmental and social objectives and support the long-term wellbeing of our community

  • We have the confidence of stakeholders and the community in the government’s management of procurement

We undertake our procurement with integrity, ensuring accountability for outcomes.

Audit results

The Board’s Audit, Risk and Compliance Committee assesses and reports on issues relating to audit effectiveness. The Committee endorses the corporation’s internal audit program and provides a link between the corporation’s auditors (internal and external) and the Board. Committee meeting details are presented in the Annual Report’s Directors’ Report.

Expenditure related corporate policies

The Queensland Government has issued a Code of Practice for Government Corporations’ Financial Arrangements. The Code:

  • applies to all Government Owned Corporations (GOCs) declared under the Government Owned Corporations GOCs Act and is to be applied to all their subsidiaries and/or associated companies, and
  • defines the government expectations with respect to financial management and includes a requirement for the development of a full set of financial policies for each corporation.

Powerlink Queensland has developed policies in compliance with the Code. 

We have also developed a Corporate Hospitality and Entertainment Policy in accordance with the State Government’s 'Corporate Entertainment and Hospitality Guidelines'. 

Further information is available regarding Powerlink Queensland’s delegations of authority under 'our decisions'.

Our priorities

Annual Report

Electronic versions of our Annual Report are available to view and download from this site. Hard copies of the Annual Report are available by calling us on (07) 3860 2111 or writing to:

External Communications Manager
Powerlink Queensland
PO Box 1193 Virginia
Queensland Australia 4014

Statement of Corporate Intent

Our Statement of Corporate Intent (SCI) is prepared each financial year in accordance with Section 9 and Part 8 of the Government Owned Corporations Act (1993) (the GOC Act). The SCI represents a formal performance agreement between Powerlink's Board of Directors and its shareholding Ministers.

Performance indicators

The Statement of Corporate Intent (SCI) contains a framework for performance monitoring that ensures the Powerlink Queensland Board is accountable to its shareholding Ministers for Powerlink Queensland’s performance. For information on Powerlink’s performance, visit our latest Annual Report.

Our decisions

Delegations of authority

The Powerlink Constitution enables the Board to delegate its powers to the Chief Executive or other employees of Powerlink Queensland.


To facilitate our day-to-day operations, the Board has delegated its authority (within specified limits) to the Chief Executive and other delegates:

  • The Chief Executive is authorised to sub-delegate any powers delegated to the Chief Executive by the Board to any office-holder within the business whom the Chief Executive believes to be appropriately qualified to exercise the sub-delegated power. The Chief Executive will report annually to the Audit, Risk and Compliance Committee any changes to sub-delegations other than ‘Purchases of Goods and Services’.
  • Executive Managers may sub-delegate the ‘Approval for Purchase of Goods and Services’ delegation, but only up to and including their delegation limit and only to the positions within their Division. No other sub-delegations are allowed.

Delegation of financial authority attaches to the position, not the individual occupying the position, and only the occupier of the position (including those acting in a position) may exercise that authority.

Any sub-delegation by the Chief Executive or a Executive Manager must be in writing, signed by the sub-delegator and made in favour of a specified office, by reference to the title of the office concerned.

Any such sub-delegation will not relieve the sub-delegator of his or her obligation to ensure that the power is properly exercised. In particular, the sub-delegator must ensure that any requirements for Board or other approval or any post-notification or similar requirements are complied with.

It is the responsibility of each delegate to ensure that they act within the strict limits of their delegated authority.

Our policies

Delivering services

Powerlink is a Transmission Network Service Provider under the National Electricity Market arrangements. Further details of those services and the standards are available under our corporate profile page.

Powerlink also offers a limited range of associated services that contribute to profitability, and develop and retain key skills by leveraging core competencies where we have a sustainable competitive advantage.

Policy for recruiting employees and current vacancies

Powerlink Queensland is committed to maintaining a workforce of competent, committed and empowered people in a constructive workplace environment with employment conditions that are equitable and competitive. This means we will:

  • provide conditions of employment which ensure equal employment opportunities and which are free from discriminatory practices
  • provide opportunities for career development in keeping with individual career aspirations and organisational needs, and
  • maintain a workplace environment which promotes consultation and clear communication and which supports continuous learning and improvement, creative thinking, innovation and best practice.

More information about recruitment is on the careers page.

Code of Conduct

The Code of Conduct brings to life our Values, culture, commitment to our customers and to the community. It sets out the standard of behaviour which is expected at Powerlink, to enable workers to deliver against Powerlink’s Mission and Vision. 

The guiding principles and requirements of the Code apply to each worker's daily tasks and duties at Powerlink. 

The Code applies to every person working for Powerlink and applies in the workplace, at places where there is a connection with work, or where the worker's behaviour impacts, or has the potential to impact Powerlink. Expectations of appropriate behaviour also extend to our Suppliers who are bound by the Supplier Code of Conduct.

Complaints Policy

Powerlink is committed to promoting and maintaining a culture that supports open and honest dialogue. We encourage and respect complaints from both internal and external sources for the insights they may provide to the way Powerlink performs and operates its business. This helps us ensure high standards of compliance and ethics.

A portion of complaints relate to our day to day business, and are considered 'operational' in their nature. These operational complaints relate to an expression of dissatisfaction with the way we are operating, and usually relate to aspects of managing our network across Queensland and how this impacts on external parties. We have a clear procedure for managing and resolving these types of operational complaints.

Complaints may also be received from internal and external sources that relate to allegations of wrongdoing (for example corrupt conduct, unethical or illegal conduct). We encourage the reporting of wrongdoing and we seek to support and provide appropriate protections for people making complaints, and also those who are the subject of complaints.  We are committed to ensuring that the rights of anyone who reports wrongdoing in good faith are protected and we have a clear procedure for addressing these types of complaints. 

Complaints in relation to Powerlink’s activities can be raised directly by contacting our freecall number on 1800 635 369 (during office hours) or via our Contact page.

Conflict of Interest

Working for a government owned corporation (GOC) often means being in a position of trust. When the conduct of an employee does, or might be perceived to, involve a conflict between private interests and corporate duty, this trust is placed at risk and a potential or actual conflict of interest may arise.

  • A potential conflict of interest exists when it appears an employee’s private interests could interfere with the proper and impartial performance of official duties in the best interests of Powerlink.
  • An actual conflict of interest exists when a reasonable person, in possession of the relevant facts, would conclude that the employee’s private interests are likely to interfere with the proper and impartial performance of official duties in the best interests of Powerlink.

In such circumstances, Powerlink employees must put personal views or interests aside and report any actual or potential conflict of interest. The public must be able to trust that Powerlink employees will act impartially, and in accordance with our policies, procedures and guidelines.

Share Trading Standard

The primary purpose of the Share Trading Standard is to mitigate the risk of inappropriate trading of shares by Powerlink employees, managers and directors. The Standard is a supplementary policy to Powerlink’s Conflict of Interest Policy.

The Standard is built around a number of concepts, including:

  1. Watch List
  2. Blackout Periods
  3. Reporting
  4. Annual Compliance Declarations.

Corporate Entertainment and Hospitality

Powerlink's Corporate Entertainment and Hospitality Policy is based on the 'Government Owned Corporations Corporate Entertainment and Hospitality Guidelines' (‘Guidelines’) and provides guidance to what is considered reasonable expenditure in relation to corporate entertainment and hospitality. It also clarifies accountability for expenditure while recognising management will need to exercise its judgment in relation to the expenditure contributing to Powerlink’s overall business goals.

Expenditure is to be relevant and appropriate to the circumstances, and prudent in balancing the expected business benefits with community standards of reasonableness.

Health, Safety and Environment Policy

At Powerlink, the health and safety of our employees, contractors and the communities in which we operate is essential. Powerlink is also committed to the protection of the environment and management of adverse environmental impacts as a result of our activities.  Every individual is responsible and accountable for health, safety and responsible environmental management, and our leaders are active role models of this commitment.

Powerlink’s commitment to delivering health, safety and environmental outcomes for everyone, everywhere and everyday is located in our Health, Safety and Environment Policy.


Requests for information

Legal Counsel, Corporate Lawyer, Manager Legal and Commercial and the Chief Financial Officer are directed and authorised by the Board to deal with applications and make decisions on access to documents made under the 'Right To Information Act 2009' (RTI Act) and 'Information Privacy Act 2009' (IP Act)

All staff are to immediately refer all requests for access to documents under the RTI Act or IP Act to one of these officers. 

The Manager Legal and Commercial, and the Chief Financial Officer are directed and authorised to deal with applications for internal review of decisions made under the RTI and IP Acts. 

To apply for access to, or copies of information held by Powerlink, please complete the RTI application form.

If you have any queries regarding Right to Information or Information Privacy, please contact the RTI Officer.